Return & Refund

Returning a purchased item?

Return policy of the inup store
You can return items ordered from the inup store within 14 calendar days of receipt of the order.

Return step by step
Simply print out a return label beforehand via the inup returns portal self-service website. Or contact our inup Store Customer Service via email ( or phone (+4921186808680) about a return request. Stick the printed label on the repackaged item and hand it in to the selected parcel service pick-up branch within 5 days.

Order refund?

Once we receive the item, we will arrange the refund. A pickup item that has already been billed will be refunded immediately upon receipt of the cancellation. The refund method depends on the original payment method.

The refund will be processed using the same payment method that you originally used.

Refund processing time?

Your refund will be processed once your returned items have arrived at inup Store's depot. Please allow 5 to 7 days for the amount to be credited to your account.

For cash payments or bank transfer, we need the information below to process your refund to your account:
• Account owner
• Office of the Bank

Received defective product?

If you have any questions or are unclear about a new inup product, please do not hesitate to contact us by telephone or e-mail. The report should be made immediately.

No invoice received?

The inup Store sends the official invoice at the same time as the items are shipped to the e-mail address provided when the order was placed.

If this e-mail does not arrive, or if a copy of the invoice is required for the documents, the invoice can be requested from inup Store Customer Service and made available immediately.