Shipping and delivery

Shipping within Germany

We offer free shipping within Germany for parcel-sized orders.

Particularly heavy or bulky items (e.g. large sauna heaters, natural stone products, or sauna wood longer than 2.4 m) are shipped via freight forwarding. In these cases, shipping costs are calculated individually and displayed transparently during checkout before you complete your order.

Parcel-sized goods are shipped via DPD, UPS, or DHL. Freight deliveries are arranged with prior telephone notification of delivery.

Shipping within the European Union

We deliver to all member states of the European Union (EU).

Shipping costs vary depending on the destination country and are displayed transparently during checkout.

Please note: All handling and processing fees are already included in the shipping costs.

Shipping within Europe

For deliveries to non-EU European countries (e.g. Switzerland, Norway, or the United Kingdom), we handle the export process in Germany, including:

• preparation of export declarations
  
• export customs clearance
  
• all related processing fees
  

However, import duties, import VAT, and customs fees may apply in the destination country. These charges are imposed by the respective customs authorities or shipping providers and must be paid by the recipient.

Worldwide Shipping

inup ships worldwide. For deliveries outside the European Union, shipping costs are calculated individually.

We handle the export process in Germany, including export declarations, export customs clearance, and all related processing fees.

However, import duties, import VAT, and customs fees may apply in the destination country. These charges are imposed by the respective customs authorities or shipping providers and must be paid by the recipient.

All parcel-sized goods are shipped via courier services such as DPD, UPS, or DHL. Heavy or oversized items are shipped via freight forwarding with prior telephone notification of delivery.

Items that state "Ready to ship in 2-3 days" usually leave our warehouse within 2-3 business days. The estimated delivery date indicates approximately when a shipped item will arrive.

Information about the estimated delivery date can be found in the shipping confirmation email and online on the order status website. Unless otherwise stated, all estimated shipping and delivery date information is based on business days.

After your order has been dispatched, you will receive an e-mail with a link to track the shipment. Unfortunately, shipment tracking is not possible for forwarding agents.

To track an order, click Account at the top of the page and then select Track Order. Alternatively, click here. The Account page shows the current status of the order, the items ordered, and the estimated shipping and delivery dates. The order can also be tracked here.

Once the order has been prepared for shipment or shipped, we may not be able to change the shipping address.

Solange per E-Mail noch keine Versandbestätigung zugegangen ist, können Angaben noch online über unsere Website zum Bestellstatus aktualisiert werden. Sollte es nicht möglich sein, die Angaben dort zu bearbeiten, hilft der inup Store Customer Service weiter.

If no one is found when delivering a postal item or the order cannot be delivered, Swiss Post will leave a collection card. In most cases, the order can then be picked up at the nearest post office or, under certain circumstances, a new delivery can be arranged. To track an order, just click on "Account" at the top of the page and then on "Track Order". If the order was sent by parcel service and has not arrived after 5 days, customers should contact the inup Store Customer Service team.

If nobody is at home when the order is due to be delivered, the carrier will leave a notification card. The recipient can then contact the shipping partner directly to arrange another delivery at a convenient time during business hours and to change the delivery address if necessary.
However, if the planned delivery date for the order in the e-mail with the shipping confirmation has passed, we ask that you inform the inup Store Customer Service team. We will check with the relevant carrier and endeavor to deliver the order as quickly as possible.

If the goods from an order received are damaged, we ask that you report this to the inup Store Customer Service team.

In the event of a damaged delivery, inup is in direct contact with the respective parcel service or carrier in order to rectify the problem as quickly as possible and to save the customer unnecessary inconvenience. We will do everything we can to contact the affected customer and keep them informed of the progress of our investigation. If necessary, we will replace the order.

If you have problems with a new inup product or if you suspect that a defective product has been delivered, please contact the inup Store customer service by telephone. The report should be made immediately.